According to Verizon, 911 services operate correctly in Aiken and surrounding counties. However, last weekend, a 911 call to Salley Police was directed to Orangeburg County, wasting precious time, reported WRDW-TV. The re-routing of a call is problematic because the caller must re-explain the incident to another dispatcher before the appropriate precinct is alerted.
“You got officers three minutes away, but it took well over 10 minutes to actually get the call out to get us there,” said Chief Jarrod Goldman of the Salley Police Department.
Per a Verizon spokesperson, “This has to do with how 911 calls are routed on a wireless network. Salley is near the border of Orangeburg County, and some areas of Salley are served by a site in Orangeburg County. 911 calls are routed to the nearest PSAP (public-safety answering provider) with the highest population, which in this case would be Orangeburg. The calls are currently being routed as designed.”
Chief Goldman has another idea to improve 911 services: get carriers to purchase a lease on one of the two towers in Salley. “It’s going to come down to somebody dying before these cell phone companies step up,” he said. “They take our money, but they don’t give us the service that everyone else has.”
Chief Goldman has been working for over a year to bring better 911 service to Salley, according to WRDW-TV. Verizon says it will investigate coverage in the area, but as far as the 911 call-routing is concerned, the carrier says everything is working as designed.
July 24, 2019
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