On Friday, U.S. Cellular, the fifth-largest full-service wireless carrier in the United States, announced an updated policy on keeping customers connected during the COVID-19 crisis. The move is an effort to accommodate how consumers, businesses, first responders and healthcare professionals are using their wireless devices during the pandemic.
From now until the end of May, U.S. Cellular customers were told – no matter what plan they are on – that they will continue to have the smartphone data they need and not be charged for any overages they may incur.
To address this, the company has taken the following actions:
- Eliminated overage charges for customers on legacy plans, including Shared Connect and other postpaid and prepaid plans with data limits, so they can use the data they need without worrying about their bill.
- Provided Unlimited Everyday and Even Better Plan customers with an extra 15GB of hotspot data to adjust to shifting and varying work arrangements.
- Made these enhancements proactively and automatically, with no action needed from customers.
“During this unprecedented coronavirus pandemic, wireless communication has become more important than ever, as many people are using their smartphones to stay in contact with family and friends and conducting work and education-related activities remotely,” said Jay Ellison, executive vice president and chief operating officer at U.S. Cellular. “We take the responsibility of keeping our customers connected very seriously, and we are in a unique position to provide such a service. Our customers can be confident that we have their back, we are following the situation closely, and we will take the necessary steps to ensure their wireless needs continue to be met.”
The company said in recent weeks, their network teams have been consistently monitoring usage and making modifications and enhancements as needed to ensure continuous service.
For more information on U.S. Cellular’s response to COVID-19, including its support of the Keep Americans Connected Pledge, updated store hours and contact information, click here.
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