Internet users across the northeast U.S. experienced widespread outages for several hours Tuesday, interrupting work and school because of a Verizon network issue.
“An internet issue impacting the quality of our Fios service throughout the Northeast has been resolved,” spokesman Rich Young told WRAL TechWire. He said service levels were “returning to normal” that afternoon and the company was investigating what happened.
Verizon blamed a fiber cut in Brooklyn, New York, for the outage, reported CRN. Thousands of customers across Boston, New York, Philadelphia, Baltimore, and Washington D.C. saw their internet services slowed or stopped completely. There are about 6.5 million Fios internet customers. Zoom was also affected.
The outage affected internet and cloud providers as well as major sites such as Google and Facebook. Amazon’s Web Services division powers a range of online products. Amazon indicated its network wasn’t the cause of the problem and that connectivity issues for its Amazon Web Services customers were resolved around 12:45 p.m., after an hour and a half. Google said it also didn’t find issues with its own services and was investigating.
FCC Acting Chairwoman Jessica Rosenworcel said on Twitter the agency was looking into the issue.