Verizon implemented what the carrier calls “a significantly enhanced compensation plan” for the company’s employees who must deploy outside their homes to meet critical customer needs. These mission-critical employees are unable to work remotely as they fulfill and repair broadband orders and connection issues, maintain networks and offer products to customers immediately and in person when deemed essential, according to the company. AT&T also made a similar move, Inside Towers reported.
“Now, more than ever, our networks must remain operational as we continue to provide essential services to healthcare workers and facilities, first responders, schools, businesses, and families,” said Verizon Chief Human Resources Officer Christy Pambianchi. “From the very beginning, ensuring the health and safety of our employees has been our highest priority. We’re leaving no stone unturned and doing everything within our power to make sure our employees are kept safe and healthy as they bring essential products and services to our customers.”
The pay increases and other changes come as more states are asking residents to shelter in place because of the coronavirus. As part of the company’s “Essential On-Site Services Pay” program, eligible retail employees will receive an increase in their base hourly rate when working in a corporate-owned retail location. The company’s eligible network, logistics and real estate employees, including field technicians, will receive an enhancement on top of their regular base wages.
More than a third of Verizon’s installation and maintenance technicians are keeping their work vehicles at their homes to support social distancing. Some 100,000 company employees are now working remotely.
More than 70 percent of Verizon’s corporate-owned stores are now closed. As part of a massive employee transition plan, the company is preparing to re-train and re-deploy thousands of its retail employees to work-from-home functions.