That customers are important for business isn’t surprising. But for Wireless Supply, its customers are also its inspiration. “We listen to our customer from an install standpoint. A customer says, ‘You know, it’d be nice to have a product that does X,’” says Jeff Hall, General Manager of Wireless Supply.
“And we say, ‘Well, what if we do this?’ and we solve the customer’s problem.”
Wireless Supply designs and manufactures iDAS, oDAS, and small cell technology products. This year, its team of engineers launched more than 100 products. “Several have taken the DAS world by storm,” says Hall.
The IOSU series of antennas is one of them. The IOSU antennas are low-profile and cover frequency bands from UHF up to 6 GHz. “One antenna handles all public safety, all commercial wireless bands, CBRS, and LAA and LTE-E deployments,” explains Hall.
Another is the IOSE series, designed to cover 600 to 3800 MHz. These antennas are for customers that may not deploy LAA or LTE-E but want CBRS coverage.
In mid-November, the company introduced its first battery back-up system for DAS. Geared towards public safety, the design also came out of conversations with customers. “We’ve added improvements to the monitoring, alarming, and how the data is transported back to the annunciator panels,” says Hall. He’s expecting the first shipments to go out in the next few weeks.
But it’s not only technological solutions customers are after. And Wireless Supply cares about those, too. “Cables might be visible in the built environment. Our customers wanted more color options,” Hall explains. “So now we offer our plenum cables in five different colors.”
Wireless Supply’s strong focus on solving customer problems is working. Hall called 2019 the best in the company’s history. And he hinted at more great products coming in 2020. “There’s a demand for building designers to understand how emergency communications systems integrate into their buildings,” says Hall. “We see a tremendous opportunity in Public Safety for DAS.”
To check out Wireless Supply’s extensive inventory, please visit www.wirelesssupply.com.
By Kristen Stelzer for Inside Towers
December 11, 2019
The post Wireless Supply is Wired In (to its Customers’ Needs) appeared first on Inside Towers.